Refund Policy

JCA accepts all donations in good faith, including one-off donations, split payment donations and recurring monthly donations. It is not JCA’s general policy to refund a donation that has been knowingly and voluntarily given to JCA. We will, however, work with donors on a case by basis to resolve problems or misunderstandings that arise from making a donation to JCA. We will refund if an error has been made by JCA or one of our payment providers or if the donation was provided by a vulnerable person. We may also refund if the donor entered the wrong amount or selected the wrong payment type, or under exceptional circumstances.

Questions about donations and refunds should be directed to the JCA office by contacting us.